Remarks:
- Indexed document submission must be in correct sequence based on the pre-set order of the Judging Criteria. Otherwise, points will be deducted.
- Items with an asterisk (*) require submission of photo evidence.
- Supporting documents are not limited to the Judging Criteria.
1. Management Service
- Establishment of Owners’ Corporation and Appointment of property management company / agency
- Regular communication between parties
- Acquisition of insurance plans (including Public Liability Insurance)
- Availability of Management Operations Manual
- Availability of Deed of Mutual Covenant (DMC) at Management Office
- Customer Feedback* (including appreciation letters or positive end-user feedback)
- Employee Training and Development Programme
- Contingency plan(s) for:
- Flooding
- Utility Suspension
- Bomb Threat
- Fire Breakout
- Others (please specify in the nomination form, if any)
2. Maintenance Service
- Maintenance overview* (including maintenance work on exterior, key locations and mechanical rooms)
- Perform regular maintenance and inspection
- Maintenance and Renovation work for building exterior, building structure, building facilities, the drainage system and plumbing system
- Availability of building records (including General Building Plan, Building Services Plan and Building Structural Plan)
- Availability of Emergency Management Manual
- Fire Safety Provision* (including Means of Escape (MOE), Means of Access (MOA) and the updated code of practice for Fire Resisting Construction (FRC))
- Slope Inspection (Annual inspection and 5-year engineer report)
- Presence of Unauthorised Building Works (UBW) and enforcement actions* (if any)
3. Cleaning Service
- Hygienic condition of all exterior area, key locations, mechanical rooms and alleys (if any)
- Cleaning schedules
- Perform regular disinfection and pest control actions
- Safe handling of hazardous materials
4. Security Service
- Effective patrol scheduling with frequent reviews
- Operatives’ uniform appearance, cleanliness and maintenance*
- Provision of security equipment
- Any criminal records in recent years (up to 5 years, if any)
- Standing instruction for crowd control (**Applicable to nominations for Shopping Centres and Office Buildings only)
- Evacuation plan (e.g. fire or bomb threat)
5. Gardening and Landscaping
- Overall gardening and landscaping condition
- Annual improvement plan
- Implement regular inspection and proper tree management work
- Awards (if any)
6. Financial Service*
- Nominee may provide additional materials to exemplify effective financial control of the nominated property.
- Example: To minimise deficit by leveraging on expenses and income.
- In case of dispute, QPFMA 2018 Organising Committee & Judging Panel reserve the ultimate right of final decision on all additional materials provided by nominees.
- For Residential Category, please refer to 6a.
- For Non-Residential Category, please refer to 6b.
6a. Financial Service – Residential Category*
- Ownership of interest-bearing bank account in accordance with Building Management Ordinance (BMO) / Deed of Mutual Covenant (DMC)
- Reserve fund(s) for emergency / planned maintenance work
- Implement proper financial control (i.e. Variance Report)
- Procurement procedures in accordance with BMO (Section 20A) and the Code of practice on Procurement of Supplies, Goods and Services for procurement and tender procedures
- Preparation of financial statements (including Income and Expenditure Account and Balance Sheet)
- Preparation of Annual Budget
- Preparation of Annual Audit Report (except for single-owned properties)
6b. Financial Service – Non-Residential Category*
- Implement proper financial control (i.e. Variance Report)
- Preparation of financial statements (including Income and Expenditure Account and Balance Sheet)
- Preparation of Annual Budget
7. Green Management
- Execution of waste disposal and pollution control* (including waste disposal, noise control, air control and water discharge and connection control)
- Implementation of energy and water saving measures*
- Implementation of recycling activities and education programmes
- Indoor Air Quality (IAQ) Certificate Scheme
- Awards (if any)
8. Value-added Service / Corporate Social Responsibility
- Implementation of ISO 9001, ISO 14001, OHSAS 18001, 5S Policy and other management systems
- Value-added services including housekeeping service, minor home repair service, community / cultural / social activities, voluntary services etc.
9. Innovation
- New marketing tool(s) demonstrating the introduction of new or leading-edge technology that contribute to the provision of quality property / facility management service
10. Additional Acknowledgements (optional)
- Nominees will be eligible for bonus points if they submit any materials beyond the mentioned criteria that add value to the nomination
- To resonate with the theme of QPFMA 2018, Smart Building, Smart Management, bonus points will be awarded for nominations that show the use of innovative and creative technologies
評審準則
住宅類別及非住宅類別
備註：
- 文件必須依照評審準則中指定次序排列，否則會被扣分。
- 標記有(*)的項目必須遞交一張或以上相關相片以供核實。
- 補充資料不受評審準則規限。
1. 管理服務
- 成立業主立案法團或委任物業管理公司/代理公司
- 法團或公司須定期會面
- 購買保險(包括公眾責任保險)
- 提供管理手冊以供查閱
- 於管理處放置大廈公契以供查閱
- 住戶或租戶意見* (包括嘉許信或任何正面回應)
- 僱員培訓及發展計劃
- 緊急應變計劃:
- 水浸
- 電力供應
- 炸彈威脅
- 火災
- 其他 (如有，請於提名表格中列明)
2. 維修服務
- 整體維修狀況*（包括外牆、主要地方及機房之維修工程）
- 定期維修及檢查
- 建築物外牆、結構、設備、渠務系統及喉管系統的維修及翻新工程
- 提供建築物或樓宇記錄（包括建築圖則、屋宇設備及結構圖）
- 提供應急管理手冊
- 消防安全設備及措施*（包括逃生途徑、進出途徑及新修訂耐火結構守則）
- 斜坡檢查（年度檢查及每五年聘請專業工程師進行維修檢查）
- 違例建築物及執法行動*（如有）
3. 清潔服務
- 所有外牆、主要地方、機房以及後巷（如有）的整體衛生情況
- 清潔時間表（每日、週、月或兩個月清潔一次）
- 定期進行消毒及滅蟲
- 有害物料處理指引
4.保安服務
- 準確和有效的巡邏時間表，並作定期檢討及跟進
- 巡邏員制服的外觀、整潔度*
- 提供保安設備
- 過往刑事記錄(過去五年，如有)
- 人流管制措施（**只適用於購物中心或商業大廈的提名）
- 緊急疏散路線圖(如火災或炸彈威脅)
5. 園林及環境
- 整體園林及環境管理情況
- 年度改善計劃
- 進行定期檢查及樹木管理
- 獎項（如有）
6. 財政管理*
- 提名人可提供額外文件證明以解釋如何妥善管理財政開支。
- 例子︰如何維持收支平衡、避免赤字
- 住宅類別提名請參考6a
- 非住宅類別提名請參考6b
6a. 財政管理 – 只適用於住宅類別*
- 按照建築物管理條例或大廈公契規定開設有利息的銀行戶口
- 儲備基金以用作緊急用途或用於保養工作
- 實行財政管理 （即差異報告）
- 合符建築物管理條例（第20A條）有關採購供應品、貨品及服務的規定
- 編制財務報表（包括收支結算表及資產負債表）
- 編制年度預算
- 編制年度審核報告（單一業權物業除外）
6b. 財政管理 – 只適用於非住宅類別*
- 實行財政管理 （即差異報告）
- 編制財務報表（包括收支結算表及資產負債表）
- 編制年度預算
7. 環境保護
- 實行廢物及污染控制*（包括廢物處理、噪音控制、空氣質素控制、污水處理及渠務控制）
- 採用節能措施*
- 推行環保活動及教育
- 室內空氣質素檢定計劃
- 獎項（如有）
8. 增值服務 / 企業社會責任
- ISO 9001認證、ISO 14001認證、OHSAS 18001認證、5S政策及其他管理系統
- 增值服務包括家居清潔、小型家居維修、社區及文化活動及志願服務等
9. 創新精神
- 推廣工具中包含嶄新或創新技術以提升物業或設施管理服務質素
10. 附加項目（如適用）
- 提名人如遞交多於上述評審準則所要求的資料或可獲得額外分數
- 以配合「樓宇管理智能化 物業管理齊優化」的主題，提名人如能展示創新科技應用或可獲得額外分數
