Judging Criteria
1. Wellness Harmony Community Establishment (30 marks)
1a. Overall Planning & Design (6 marks)
- PFM planning engagement in the overall design to meet the needs of the occupants to create a Wellness Harmony Community (e.g. the design of the estate physical environment, facilities and public spaces, adopting a human-centric neighbourhood approach)
- Long-term vision and sustainable efforts to support the needs and aspirations of occupants with integration of the characteristics / theme into the design & PFM to increase the wellbeing and sense of belongings of the occupants
1b. Creation of Wellness Harmony Community (6 marks)
- Engaged with other stakeholders in community for a sustainable community building e.g. with NGOs / NPOs / Social Enterprises / Elderly Centres to identify community issue and find solutions with PFM Professions
- Organised activities to engage and connect the occupants capitalising available social capital in the community
- Regular review for continuous enhancement of the environment after completion
1c. Health and Safety Enhancement (6 marks)
- Integrate built environment and services provided to foster a culture of health and improve overall quality of life and safety of occupants
- Provide and maintain good quality of wellbeing facilities
1d. Value-added Services / Environmental, Social and Governance (4 marks)
- Implementation of ISO 9001, ISO 14001, OHSAS 18001, 5S Policy and other quality/management systems
- Value-added services including housekeeping services, minor home repair services, community / cultural / social activities, voluntary services etc.
- Effective means/ actions to achieve Environmental, Social and Governance issues
- Partnership with community social organisations in providing community services to owners and occupants
- Mobilise social resources providing community services to owners and occupants
- Supporting those in need in the community
1e. Wellbeing at Work (Human Resources Management / Work-life Harmony compliance with Employment Ordinance) (4 marks)
- Working culture (culture of work-life harmony, inclusivity and belonging)
- Employees’ compensation & benefits policy promoting staff wellbeing
- Staff training in enhancing wellbeing knowledge and communication skills
1f. Reward and recognition in wellbeing (4 marks)
- Regular customer satisfaction survey
- Others
Remark:
- Indexed document submission must be in correct sequence based on the pre-set order of the Judging Criteria. Otherwise, marks will be deducted.
- Items with an asterisk (*) requires one or more submission(s) of photo evidence.
- Supporting documents are not limited to the Judging Criteria.
1. Wellness Harmony Community Establishment (30 marks)
- 1a. Overall Planning & Design (6 marks)
- PFM planning engagement in the overall design to meet the needs of the occupants to create a Wellness Harmony Community (e.g. the design of the estate physical environment, facilities and public spaces, adopting a human-centric neighbourhood approach)
- Long-term vision and sustainable efforts to support the needs and aspirations of occupants with integration of the characteristics / theme into the design & PFM to increase the wellbeing and sense of belongings of the occupants
- 1b. Creation of Wellness Harmony Community (6 marks)
- Engaged with other stakeholders in community for a sustainable community building e.g. with NGOs / NPOs / Social Enterprises / Elderly Centres to identify community issue and find solutions with PFM Professions
- Organised activities to engage and connect the occupants capitalising available social capital in the community
- Regular review for continuous enhancement of the environment after completion
- 1c. Health and Safety Enhancement (6 marks)
- Integrate built environment and services provided to foster a culture of health and improve overall quality of life and safety of occupants
- Provide and maintain good quality of wellbeing facilities
- 1d. Value-added Services / Environmental, Social and Governance (4 marks)
- Implementation of ISO 9001, ISO 14001, OHSAS 18001, 5S Policy and other quality/management systems
- Value-added services including housekeeping services, minor home repair services, community / cultural / social activities, voluntary services etc.
- Effective means/ actions to achieve Environmental, Social and Governance issues
- Partnership with community social organisations in providing community services to owners and occupants
- Mobilise social resources providing community services to owners and occupants
- Supporting those in need in the community
- 1e. Wellbeing at Work (Human Resources Management / Work-life Harmony compliance with Employment Ordinance) (4 marks)
- Working culture (culture of work-life harmony, inclusivity and belonging)
- Employees’ compensation & benefits policy promoting staff wellbeing
- Staff training in enhancing wellbeing knowledge and communication skills
- 1f. Reward and recognition in wellbeing (4 marks)
- Regular customer satisfaction survey
- Others
2. Management Services (10 marks)
- Establishment of Owners’ Corporation and Appointment of property & facility management company / agency
- Communication between parties (including but not limited to regular meetings with owners and occupants, other communication channels and means available for owners and occupants, etc)
- Acquisition of insurance plans (including Public Liability Insurance)
- Availability / extent of execution of Management Operations Manual
- Availability / extent of execution of Deed of Mutual Covenant (DMC) at Management Office
- Customer Feedback* (including appreciation letters or positive end-user feedback)
- Employee Training and Development Programme launched
- Contingency plan(s) & disaster recovery plans for:
- Flooding
- Utility Suspension
- Fire Breakout
- Lift trap
- Typhoons / Black rain / Red rain / Accrue Weathers, etc.
- Evacuation of Occupants
- Others
- Others
3. Maintenance Services (10 marks)
- Maintenance overview* (including maintenance work on exterior, key locations and mechanical rooms)
- Perform regular maintenance and inspection, extent of preventive maintenance actions
- Maintenance and Renovation works for building structure / fabric / components / finishes, building facilities, plumbing & drainage system, and associated systems
- Availability / extent of usage of building records (including General Building Plan, Building Services Plan and Building Structural Plan)
- Availability / extent of usage of Emergency Maintenance Manuals
- Application of Fire Safety Provisions* (including compliance with the latest code of practice for Means of Escape (MOE), Means of Access (MOA), Fire Resisting Construction (FRC), and Minimum Fire Service Installations of Equipment and Inspection, Testing and Maintenance of Installations and Equipment)
- Applications of Slope Stabilisations / Slope Inspections (Annual inspection and 5-year engineer report)
- Identification of Unauthorised Building Works (UBW) and enforcement actions* (if any)
- Others
4. Cleaning Services (10 marks)
- Maintain hygienic condition of all exterior areas, key locations, mechanical rooms and common area (including fire escape stairways, protected lobbies, alleys etc.)
- Upkeep cleaning/cleansing schedules (daily / weekly / monthly / bi-monthly)
- Perform regular disinfection and pest control actions
- Safe handling of hazardous materials
- Others
5. Security Services (10 marks)
- Accurate and effective patrol scheduling with frequent reviews and follow-ups
- Operatives’ uniform appearance and cleanliness*
- Provisions / applications of security equipment
- Any criminal records in recent years (up to 5 years, if any)
- Standing instructions for crowd controls
- Evacuation plans in case of emergency (e.g. fire or bomb threat)
- Others
6. Gardening and Landscaping (10 marks)
- Upkeep overall gardening, landscaping and horticulture conditions.
- Annual improvement plans
- Implement regular inspections and proper tree management works
- Awards (if any)
- Others
7. Financial Services*(10 marks)
- 7a. Financial Services* (For Residential Category)
- Maintain ownership of interest-bearing bank accounts in accordance with Building Management Ordinance (BMO) / Deed of Mutual Covenant (DMC)
- Launch reserve fund(s) for emergency / planned maintenance works
- Implement proper financial control (i.e. Variance Reports)
- Effective procurement procedures in accordance with BMO (Section 20A) and the Code of Practice on Procurement of Supplies, Goods and Services for procurement and tender procedures
- Effective preparation of financial statements (including Income and Expenditure Accounts and Balance Sheets)
- Effective preparation of Annual Budget
- Effective preparation of Annual Audit Reports (except for single-owned properties)
- Involvement of owners in designing and making procurement decisions
- Others
- 7b. Financial Services* (For Non-residential Category) (10 marks)
- Implement proper financial control (i.e. Variance Reports)
- Effective preparation of financial statements (including Income and Expenditure Accounts and Balance Sheets)
- Effective preparation of Annual Budget
- Involvement of owners in designing and making procurement decisions
- Others
8. Sustainability Management (10 marks)
- • Execution of waste disposal and pollution controls* (including waste disposal, noise control, air control and water discharge and connection controls)
- • Implementation of energy and water saving measures*
- • Implementation of recycling activities and education programmes
- • Execution of Indoor Air Quality (IAQ) Certificate Scheme
- • Community involvements on Greening
- • Partnership with environmental organisations in providing green services to owners and occupants
- • Awards (if any)
- • Others
9. Innovation (10 marks)
- • New marketing tools demonstrating the introduction of new or leading-edge technology that contribute to the provision of quality property & facility management services
- • Application of relevant software/ data systems / apps
- • Application of relevant robotic systems/ equipment
- • Others
10. Other issues that Applicant consider relevant (10 marks)
- • Any materials beyond the mentioned criteria that add value to the nomination
Remarks:
- Indexed document submission must be in correct sequence based on the pre-set order of the Judging Criteria. Otherwise, marks will be deducted.
- Items with an asterisk (*) requires one or more submission(s) of photo evidence.
- Supporting documents are not limited to the Judging Criteria
1. Wellness Harmony Community Establishment (30 marks)
- 1a. Overall Planning & Design (6 marks)
- PFM planning engagement in the overall design to meet the needs of the occupants to create a Wellness Harmony Community (e.g. the design of the estate physical environment, facilities and public spaces, adopting a human-centric neighbourhood approach)
- Long-term vision and sustainable efforts to support the needs and aspirations of occupants with integration of the characteristics / theme into the design & PFM to increase the wellbeing and sense of belongings of the occupants
- 1b. Creation of Wellness Harmony Community (6 marks)
- Engaged with other stakeholders in community for a sustainable community building e.g. with NGOs / NPOs / Social Enterprises / Elderly Centres to identify community issue and find solutions with PFM Professions
- Organised activities to engage and connect the occupants capitalising available social capital in the community
- Regular review for continuous enhancement of the environment after completion
- 1c. Health and Safety Enhancement (6 marks)
- Integrate built environment and services provided to foster a culture of health and improve overall quality of life and safety of occupants
- Provide and maintain good quality of wellbeing facilities
- 1d. Value-added Services / Environmental, Social and Governance (4 marks)
- Implementation of ISO 9001, ISO 14001, OHSAS 18001, 5S Policy and other quality/management systems
- Value-added services including housekeeping services, minor home repair services, community / cultural / social activities, voluntary services etc.
- Effective means/ actions to achieve Environmental, Social and Governance issues
- Partnership with community social organisations in providing community services to owners and occupants
- Mobilise social resources providing community services to owners and occupants
- Supporting those in need in the community
- 1e. Wellbeing at Work (Human Resources Management / Work-life Harmony compliance with Employment Ordinance) (4 marks)
- Working culture (culture of work-life harmony, inclusivity and belonging)
- Employees’ compensation & benefits policy promoting staff wellbeing
- Staff training in enhancing wellbeing knowledge and communication skills
- 1f. Reward and recognition in wellbeing (4 marks)
- Regular customer satisfaction survey
- Others
2. Overall framework (10 marks)
- • The commitment
- • A comprehensive management framework from preventive maintenance planning, preventive maintenance implementation, financial reservation to promotion and education
- • Regular communication between external parties, services partners and owners to review the framework
3. Preventive maintenance planning (10 marks)
- • Comprehensive planning to upkeep all building works and facilities.
- • Maintenance manual for information concerning all major works and installations.
- • Comprehensive maintenance plans setting out all maintenance actions or tasks, resources and the time scale required to carry out both predetermined and condition base maintenance.
- • Forward planning for Mandatory Building Inspection Scheme (MBIS), Mandatory Window Inspection Scheme (MWIS), and Minor Work Control under relevant Buildings Ordinances
- • Forward planning for Voluntary Building Assessment Scheme (VBAS)
- • Others
4. Preventive maintenance implementation (10 marks)
- • Comprehensive records for all predetermined maintenance
- • Comprehensive records for condition base maintenance
- • Proper and timely defect follow up actions.
- • Management and monitoring to the quality, time, safety and impact to occupiers of rehabilitation and renovation project
- • Low ad hoc repair rate by good preventive maintenance implementation
- • Others
5. Owners' unit (10 marks)
- • Promotion to owners for upkeep and maintain own unit.
- • Render assistance to owners for technical or other supports
- • Others
6. Financial reservation* (10 marks)
- • Prudent budgeting and financial reservation for predetermined maintenance items inspections and defect rectifications
- • Application of special fund to meet planned condition base preventive maintenance, large scale rehabilitation and/or refurbishment project expenditure
- • New initiatives for generating income through refurbishment and renovations
- • Others
7. Promotion and education (10 marks)
- • Planning for promotion and education to owners of preventive maintenance and refurbishment mindset
- • Activates and implementation for preventive maintenance and refurbishment promotion and education
- • Others
8. Retrofit* (10 marks)
- • New works and installations for improving maintainability
- • New works and installations to build a better livable/ workable environment
- • Place making project to better utilise common spaces
- • Preservation of heritage elements in refurbishment project
- • Others
9. Sustainability Management (10 marks)
- • The integration of preventive maintenance and refurbishment with green management
- • The contributions of preventive maintenance to reduce resources wastage and saving*
- • The management and tree preservation in refurbishment project
- • Others
10. Other issues that Applicant consider relevant (10 marks)
- Any materials beyond the mentioned criteria that add value to the nomination
Supporting Organisation
Supporting Organisation
Supporting Organisation
Sponsors
Platinum Sponsor
Diamond Sponsor
Diamond Sponsor
Gold Sponsor
Silver Sponsor
Silver Sponsor
Silver Sponsor
Silver Sponsor
Silver Sponsor
Bronze Sponsor
Bronze Sponsor
Bronze Sponsor
Bronze Sponsor
Bronze Sponsor
Bronze Sponsor
Bronze Sponsor
Special Acknowledgement
Media Partners
Joint Organisers
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