Nomination | Judging Criteria
| 1.Management Service | |
| Establish Owners' Organisation Appoint property management company Regular communication with owners Procure public liability insurance for common areas (extra mark for fire/property all risk insurance) Availability of management operation manuals Availability of Deed of Mutual Covenant (DMC) at Management Office Conduct regular customer feedback survey (extra mark with appreciation letter) Comprehensive staff training with training plan Contingency plan for flooding / utility suspension |
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| 2. Maintenance Service | |
| Overall maintenance condition (exterior, main locations and plant room) * Perform regular maintenance inspection Establish planned maintenance programme (extra mark for improvement work) Availability of general building plan, building service and structural plan Availability of emergency management manual Up-keeping of fire safety construction (means of escape and emergency vehicular access) * Availability of regular slope inspection (annual inspection and 5-year engineer report) Presence of unauthorised building works (UBW), and enforcement action * |
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| 3. Cleaning Service | |
| High standard in overall cleaning condition at exterior and main locations (extra mark for keeping plant rooms and back of house in good condition) Perform regular cleaning with daily, weekly and monthly actions Perform regular disinfection and pest control actions Provide adequate safety precaution when work at height Proper handling of hasardous substance |
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| 4. Security Service | |
| Establish patrol plan with frequent review Up-keeping of patrol record with follow-up actions High frequency of daily patrol (extra mark with more than 4 times daily) Neatness of uniforms of operatives Adequacy of security equipment No crime record in recent years Standing instruction for crowd control Evacuation plan for fire / bomb threat |
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| 5. Gardening and Landscaping | |
| General condition Establish yearly improvement plan Establish regular inspection and proper management of trees Awards |
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| 6a. Financial Service (For Residential Categories) | |
| Deposit funds in interest-bearing bank account in accordance with BMO/ DMC Availability of sinking fund Implement proper financial control (variance report) Compliance with BMO in respect of procurement of goods and services procedures Prepare regular finance statement (income and expenditure account and balance sheet) Prepare annual budget Prepare annual Audit Report (except single owned property) |
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| 6b. Financial Service (For Non-residential Categories and PRH) | |
| Implement proper financial control (variance report) Prepare regular finance statement (income and expenditure account and balance sheet) Prepare annual budget |
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| The financial service report is one of the essential judging criteria of the QPFMA 2016. Nominee may provide written evidence, other than the above, to substantiate a good and effective finance control of the building and/or facility. Example: 1) To leverage expenses and income to minimise deficit; 2) To plan for major repair and maintenance work in consider existing financial situation. The QPFMA 2016 Organising Committee reserves the rights of final decision in case of any disputes. | |
| 7. Green Management | |
| Exercise proper waste and pollution control Implementation of energy and water saving measures * Implementation of recycling activities and programmes Acquisition of “Indoor Air Quality” (IAQ) certificate (extra mark for Excellent class) Promotion and education programme Awards |
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| 8. Value-added Service/ Corporate Social Responsibility | |
| Implement ISO 9001, ISO14001, OHSAS18001, 5S policy and other management system Value added service Availability of household minor repair service Provision of well organised , recreational, social and cultural activities Voluntary Services |
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| 9. Innovation (Only applies to Shopping Centre and Office Building) | |
| New marketing tools. Innovative promotion |
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| 10. Bonus Point (Optional) | |
| Anything outside of the 9 judging criteria above that can add value to this nomination To echo the theme of the award, extra marks will be given to innovation of “Quality Services, Ideal Lives” |
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Note:
- Indexed document submission must be in correct sequence based on the preset order of Judging Criteria. Otherwise, points will be deducted.
- “Not applicable” should be stated if particular item did not exist in the property/ facility, e.g. slope.
- * Symbolises submission of photo(s) is required.
- The nominated material does not limit to the judging criteria.
