1.      Management Service

• Establishment of Owners’ Corporation and Appointment of property management company / agency
• Regular communication between parties
• Acquisition of insurance plans (including Public Liability Insurance)
• Availability of Management Operations Manual
• Availability of Deed of Mutual Covenant (DMC) at Management Office
• Customer Feedback* (including appreciation letters or positive end-user feedback)
• Employee Training and Development Programme
• Contingency plan(s) for:
  • Flooding
  • Utility Suspension
  • Bomb Threat
  • Fire Breakout
  • Others (please specify in the nomination form, if any)

2.      Maintenance Service

• Maintenance overview* (including maintenance work on exterior, key locations and mechanical rooms)
• Perform regular maintenance and inspection
• Maintenance and Renovation work for building exterior, building structure, building facilities, the drainage system and plumbing system
• Availability of building records (including General Building Plan, Building Services Plan and Building Structural Plan)
• Availability of Emergency Management Manual
• Fire Safety Provision* (including Means of Escape (MOE), Means of Access (MOA) and the updated code of practice for Fire Resisting Construction (FRC))
• Slope Inspection (Annual inspection and 5-year engineer report)
• Presence of Unauthorised Building Works (UBW) and enforcement actions* (if any)

3.      Cleaning Service

• Hygienic condition of all exterior area, key locations, mechanical rooms and alleys (if any)
• Cleaning schedules (daily / weekly / monthly / bi-monthly)
• Perform regular disinfection and pest control actions
• Safe handling of hazardous materials

4.      Security Service

• Accurate and effective patrol scheduling with frequent reviews and follow-ups
• Operatives’ uniform appearance and cleanliness*
• Provision of security equipment
• Any criminal records in recent years (up to 5 years, if any)
• Standing instruction for crowd control (**Applicable to nominations for Shopping Centres and Office Buildings only)
• Evacuation plan (e.g. fire or bomb threat)

5.      Gardening and Landscaping

• Overall gardening and landscaping condition
• Annual improvement plan
• Implement regular inspection and proper tree management work
• Awards (if any)

6.      Financial Service*

Nominee may provide additional materials to exemplify effective financial control of the nominated property.

• Example: To minimise deficit by leveraging on expenses and income.
• In case of dispute, QPFMA 2022 Organising Committee & Judging Panel reserves the ultimate right of final decision on all additional materials provided by nominees.
• For Residential Category, please refer to 6a.
• For Non-Residential Category, please refer to 6b.

6a.  Financial Service* (For Residential Category)

• Ownership of interest-bearing bank account in accordance with Building Management Ordinance (BMO) / Deed of Mutual Covenant (DMC)
• Reserve fund(s) for emergency / planned maintenance work
• Implement proper financial control (i.e. Variance Report)
• Procurement procedures in accordance with BMO (Section 20A) and the Code of practice on Procurement of Supplies, Goods and Services for procurement and tender procedures
• Preparation of financial statements (including Income and Expenditure Account and Balance Sheet)
• Preparation of Annual Budget
• Preparation of Annual Audit Report (except for single-owned properties)

6b.  Financial Service* (For Non-residential Category)

• Implement proper financial control (i.e. Variance Report)
• Preparation of financial statements (including Income and Expenditure Account and Balance Sheet)
• Preparation of Annual Budget

7.      Green Management

• Execution of waste disposal and pollution control* (including waste disposal, noise control, air control and water discharge and connection control)
• Implementation of energy and water saving measures*
• Implementation of recycling activities and education programmes
• Indoor Air Quality (IAQ) Certificate Scheme
• Awards (if any)

8.      Value-added Service / Corporate Social Responsibility

• Implementation of ISO 9001, ISO 14001, OHSAS 18001, 5S Policy and other management systems
• Value-added services including housekeeping service, minor home repair service, community / cultural / social activities, voluntary services etc.

9.      Innovation

• New marketing tool(s) demonstrating the introduction of new or leading-edge technology that contribute to the provision of quality property / facility management service

10.    Additional Acknowledgements (Optional)

• Nominees will be eligible for bonus points if they submit any materials beyond the mentioned criteria that add value to the nomination